faithHighway is launching a brand new system designed to ease the process of obtaining training and technical support. In the past, if a client needed training, they would call in, leave a message, wait a day to schedule an appointment, and a week later receive the training they needed. This process was a little faster for technical support, but nonetheless, there was not immediate assistance available.
Those days are no more. The account managers have developed a system designed to answer many of the typical questions clients have. This system is the Knowledge Base.
The Knowledge Base will be accessible through the Administrative Panel of faithHighway. This is a comprehensive system that answers most frequently asked questions.
Of course, faithHighway staff will still be available to answer questions that go beyond the scope of the Knowledge Base or to further clarify any issues that may arise. With the Knowledge Base, faithHighway clients will be able to get the training and support they need at their own convenience. The Knowledge Base is just one more step faithHighway is taking to improve each client’s ability to maximize the functionality and effectiveness of their site.
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